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Most frequent questions and answers
We reserve the right, at our discretion, to modify or remove portions of the Policy at any time. The Policy is in addition to any other terms and conditions applicable to the website.
The Policy should be reviewed periodically so that you are updated on any changes.
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted and only for the purpose for which it is submitted or other secondary purposes related to the initial purpose. Any copies of correspondence sent from this website are archived for record-keeping and back-up purposes only.
RGC will only disclose personal information in the event of where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (whether intentionally or unintentionally) with our rights or property, users, or any other party who may be harmed by such activities.
We may engage third parties to provide you with goods or services on our behalf. In those circumstances, we may disclose your personal information to those third parties in order to meet your request for goods or services.
We will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. However, we will not be held responsible for events arising from unauthorised access to your personal information.
We do not make any representations about third party web sites that may be linked to the website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.
Cookies are data that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most website, including those operated by us, can facilitate a user’s ongoing access to, and use of, a site.
Problems or questions
Further Privacy Information
For more information about privacy issues and protecting your privacy, visit the Office of the Australian Information Commissioner.
RGC aims to provide quality FF&E consultancy services to our clients through the application and maintenance of an effective quality management system (QMS), certified under the ISO9001:2015 standard, and to ensure compliance with any statutory and regulatory requirements.
The quality and reliability of RGC service delivery is paramount to the success and growth of our business. Quality must continue to be the concern of every person in our business, not just the sole responsibility of Management. Every person has quality related responsibilities, and it must be accepted and understood that every aspect of what we do in the business ultimately affects the level of client satisfaction.
These principles are basic to RGC and all employees are expected to embrace and support them as a team and to actively maintain, implement and improve the quality of our service, and therefore the QMS, so that we may exceed the expectations of our clients and achieve success in the market.
RGC has established quality objectives that help us achieve:
a. Projects that are delivered within budget;
b. Flexible and high quality services;
c. Positive client feedback;
d. Project milestones delivery on schedule; and
e. Projects that are delivered within the allocated hours, with little to no re-work.
RGC commits to the improvement of its performance and the QMS through continuous review of its processes.